Terms & Conditions 

When you book an appointment with a Hair on Location stylist you, agree and are bound by the following terms and conditions.  


  • We reserve the right to change prices without notice.  

  • Refer to the website’s service page and the booking service page for the up-to-date prices for all services.  

  • All communities North of downtown Calgary will automatically be charged a fuel fee of $25.00 


  • Please allow for 15 minutes between appointments to account for traffic. 

  • Stylists will do their best to arrive on time for appointments or notify clients if they are running late.  

  • We apologize for any subsequent bookings which may be impacted due to traffic, road conditions, accidents, or late appointments.  


  • Any cancellations of appointments within 24 hours of the appointment will receive a $50 cancellation fee, no exceptions. 

  • If clients are not home when stylists arrive, you will also be charged the $50 cancellation fee. 

Payments Accepted 

We accept the following forms of payment:  

  • Cash  

  • Credit Cards and Debit (via Square)* Only offered by certain stylists 

  • E-transfer 

  • Gift Cards which can be purchased HERE. They are non-refundable and cannot be redeemed for cash.  

Payment Terms  

  • Payments must be made in full upon completion of the services reserved. E-Transfers must be made and accepted before the scheduled appointment is complete.  


  • Hair on Location is not responsible for damage to personal items which include clothing and accessories. Please don’t wear any valuables during your appointment.  

  • We do not tolerate any form of harassment or violence toward stylists or clients.

COVID 19 Safety Protocols

Our Stylists 

  • ​All stylists will have a face mask on hand, will wear a new pair of gloves, and fresh towels for each appointment. Stylists will clean and wipe down counters and surfaces before and after they set up. They will wash their hands regularly and sanitize high traffic surfaces during the appointment. Each of our stylists have completed the Barbicide COVID-19 certification for the professional beauty industry. Tools will be cleaned with Barbicide before and after use. Our stylists will continue to wash products out of clients’ hair face down to minimize contact. Hair on Location will equip stylists with sanitization kits that will contain the following: masks, gloves, clean towels, hand sanitizer, and sanitizing wipes, & Barbicide. Stylists will only be able to schedule two clients per day until further notice. Stylists who are experiencing symptoms related to COVID-19 or have tested positive for COVID-19 are required to notify Kaitlyn and Mackenzie immediately. They must also let management know if they have been in contact with someone who’s tested positive for COVID-19. All appointments will be rescheduled until the stylist is has quarantined for 14 days and no longer have symptoms or is cleared medically. If stylists show up at a client’s home and the client is showing symptoms, they have the right to leave the home and ask that the appointment be rescheduled. The client will be charged for the full amount of the appointment.   ​

Our Clients 

  • Clients must inform stylists if they have been in contact with anyone who tested positive for COVID-19 or if they have traveled in the past 14 days and not self-isolated themselves. Clients have the option to wear a face mask or gloves in their homes during the appointment. During the appointment, Hair on Locations asks that if there are other people in the household during the appointment that they practice social distancing as much as possible. If clients are experiencing any symptoms related to COVID-19, have tested positive, or have traveled recently, they must notify their stylist immediately and reschedule their appointment. Clients must reschedule their appointment if someone in their household or been in contact with someone who has symptoms, has tested positive, or has traveled. Hair on Location will waive the cancellation fee for clients who cancel their appointments if they are self-isolating due to symptoms, have tested positive, or have been in contact with someone who has tested positive. If the stylists arrives at your home and you or someone in your household are showing symptoms, the stylists has the right to leave and the client will be charged for the full amount of the appointment and the appointment will be rescheduled.


Our Service Guarantee  

  • If you are not satisfied with the service you received from your stylist at Hair on Location, please contact us within 10 days of your appointment and we will do our best to schedule a redo.  


  • Please feel free to contact us if you have questions about a service but please allow for (24) hours for us to respond. We will do our best to respond promptly.  

Privacy Policy  

  • At Hair on Location, we value you and your private information and will inform you of the way we collect your information and how we use it. The only personal information that is collected for our practices is your name, street address, email address, phone number, and credit card information. This information is used for appointments and the authorization of payments. Information is not used for any other purposes or shared with anyone outside the company. Databases where the information is secured from unauthorized access.  

Comments & Feedback  

  • Any comments or feedback we receive we may edit, copy, publish, translate, and distribute in any medium that you send to use. We may remove any content that we determine is unlawful, offensive, threatening, defamatory, obscene or objectionable; which is at our sole discretion.  

Contact Information  

  • Please contact us at haironlocationyyc@gmail.com if you have any questions about the Terms & Conditions.  

  • We do not tolerate any form of harassment or violence toward stylists or clients.